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Technology Analyst - Full Time - Schenectady, Albany New York Area

Technology Analyst - Full Time - Schenectady, Albany New York Area

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Full Time - Supporting Schenectady, Albany New York area Correctional Facilities


Provide EMR support to CFGHS staff as well as general IT support for New York area correctional facilities. 


  1. GE Centricity CPS and CorEMR Support
    1. Create\edit\delete users in the system
    2. Run reports as needed
    3. Support management of EMR Security
    4. Report general issues with EMR environment including servers
    5. Act as liaison between CFG staff, Customer staff and venders
    6. Support EMR scanning functions


  1. Active Directory Support
    1. Manage CFG Active Directory Objects
    2. Manage facility computers, printers, scanners, signature pads and barcode readers


  1. Desktop Support
    1. Provide end user support to CFGHS staff in conjunction with CFGIT
    2. Provide basic break/fix support in conjunction with CFGIT
    3. Support CFG and Facility applications


  1. Ticketing System
    1. Document all support related activities in the ServiceDesk platform
    2. Document facility assets in ServiceDesk
    3. Generate weekly and monthly reports for ServiceDesk activity relative to facility




  • Associates Degree or higher in an IT related field. 
  • Applicable certifications will be accepted in lieu of a degree. 
  • Qualifying certifications include CCNA, MCSE, MCSA, MCITP, Network+. Others will be considered. 
  • A minimum of 4 years of actual experience in a technology support environment.



Candidate must have the following skills, and maintain them throughout their employment as a Technology Analyst with CFG:

  • At least five years’ experience with the current Microsoft Windows Operating System as well as previous versions back to Windows 7
  • At least two years operational experience in an enterprise class EMR system
  • At least three years’ of experience with the current version of Microsoft Office as well as previous versions back to Office 2010
  • At least three years’ experience with networking/ LAN/ WAN and wireless technologies
  • Ability to work alone, or as part of a team.
  • Exceptional organizational skills and documentation management skills
  • At least three years’ experience with desktop hardware, software and the ability to troubleshoot between the two technologies