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Helpdesk Support Specialist Level 1

Helpdesk Support Specialist Level 1

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Helpdesk Support Specialist LEVEL 1

Monday to Friday/12P to 8:30P

Marlton Office Building A

(Salary Range $38K-$45K yearly)



Provide desktop and network support to all CFG programs, locations and partners. 


  • Desktop Build and Configuration.
  • Image or reimage new and used computers.
  • Configure local profiles for staff.
  • Lockdown system per HIPAA guidelines.
  • Update all drivers, firmware and BIOS.
  • Apply Windows Updates and application updates.
  • Upgrade system hardware as needed (RAM, HDD, NIC…).
  • Desktop Management.
  • Manage desktop computers utilizing the ManageEngine ServiceDesk.
  • Administer desktops using AD GPO, login scripts and other utilities.
  • Perform proactive desktop support through a Planned Maintenance Procedure
  • Account Management.
  • Create User and Computer Objects in AD.
  • Manage passwords, group membership, Exchange Mailbox and home directories.
  • Manage user accounts in non-AD Integrated applications.
  • Manage user accounts in telecom systems.
  • Desktop Support.
  • Respond to helpdesk tickets in person and remotely through RDP/Dameware.
  • Assist in purchasing technology to meet staff requirements.
  • Troubleshoot desktop hardware, software, cabling, telecom (phones and smart phones), tablets, laptops and video conferencing technologies.
  • Perform onsite visits to all CFG related locations in support of our staff.
  • Work in an on-call capacity as part of the on call rotation.
  • Assist in opening new locations in support of CFG contracts.


  • Associates Degree or higher in an IT related field. 
  • Applicable certifications will be accepted in lieu of a degree. 
  • Qualifying certifications include CCNA, MCSE, MCSA, MCITP, Network+. Others will be considered. 
  • A minimum of 4 years of actual experience in a desktop support environment.


Candidate must have the following skills, and maintain them throughout their employment as a Desktop Support Analyst with CFG:

  • At least five years’ experience with the current Microsoft Windows Operating System as well as previous versions back to Windows XP.
  • At least three years’ of experience the current version of Microsoft Office as well as previous versions back to Office 2010.
  • At least three years’ experience with networking/ LAN/ WAN and wireless technologies.
  • Ability to work alone, or as part of a team.
  • Exceptional organizational skills and documentation management skills.
  • At least three years’ experience with desktop hardware, software and the ability to troubleshoot between the two technologies.
  • At least five years’ experience with desktop/network printing, faxing and scanning.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.