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Salesforce Administrator

Salesforce Administrator

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Position Summary

InSight Telepsychiatry is seeking a Salesforce administrator to take full ownership of and act as the subject matter expert for InSight. This position is an excellent opportunity for a leadershipdriven individual who is excited about making an impact through hard work and dedication. The ideal candidate will be someone who wants to take ownership for providing an excellent experience for end users of our Salesforce instance and other related systems. This person will work hard to fight inefficiency and champion standardization and productivity. The administrator will keep users trained and educated, solve complicated business problems, ensure the system is allowing information to get to the right people the right ways and keep ongoing salesforce improvement projects moving forward. A salesforce administrator delivers creative solutions – making Salesforce users happier and the business smarter!


Organization Overview

InSight is the leading national telepsychiatry service provider organization with a mission to increase access to quality behavioral health care through telehealth. InSight’s behavioral health providers bring care into any setting on an on-demand or scheduled basis. With over 18 years of telepsychiatry experience and an active footprint in telepsychiatry-related advocacy, InSight is recognized as an industry thought-leader. InSight is the telemedicine arm of the CFG Health Network, a behavioral health organization that delivers onsite services across the spectrum of care. These roots in onsite care influence InSight’s approach to appropriate, quality services delivered through telehealth. 


- Develop and manage a Salesforce roadmap for aligning all of InSight’s salesforce related goals for sales, recruitment, marketing, quality and operations

- Act as the master administrator for Salesforce

- Support six to 10 department-specific super users

- Understand the type of information and data that each department or position is responsible for in Salesforce and determine the best solution for entering and sharing this information with relevant parties

- Develop solutions for interdependencies between departments, systems and information within Salesforce

- Work to ensure excellent end-user experience satisfaction

- Oversee training of new users

- Support custom use of dashboards, reports and alerts by departments

- Develop and maintain unique Salesforce user guides

o Monitor accountability of existing users against system standards and expectations

o Preserve integrity and usability of the system

- Oversee mass uploads into system

- Own and administer add-on modules or integrated systems

o Smartsheet integration and administration

o Work with marketing on potential Hubspot integration

- All other duties as assigned


Job Requirements

- Bachelor’s degree in relevant field

- Three to five years of experience as a Salesforce administrator

o Professional edition (not Enterprise)

o Experience must have been focused on supporting growth of company such as the sales, marketing and operations functions

- Focus on end-user experience (not back-end database administration)

- Experience working with and supporting remote users


Ideal Candidate

- Healthcare background

- Behavioral health experience

- Experience with Smartsheet administration

- Telehealth or telemedicine experience

- Looking for a place to grow both professionally and personally



- Position available December 2017

- Position based in Marlton, NJ, Lynchburg, VA or Washington, DC

- Reports to the systems manager



To apply, please send your resume and a customized cover letter to



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. EOE M/V/F/D