Quality Assurance Coordinator

US-NJ-Camden
4 months ago
Job ID
2017-1597
# of Openings
1

Overview

 

 Full Time Quality Assurance Coordinator

 

 

Position Summary:

This position is responsible to plan, organize, direct, and lead the personnel and work process of the quality management program.

Reports To: Executive Director of CFG Residentials, LLC

 

Qualifications:

Education and Experience:

  • 18 years of age
  •  A bachelor’s degree from an accredited college or university in social work, psychology, health sciences, business, healthcare administration, health information management or a related field. Master's degree is preferred.
  •  Three years of work experience with children and/or adolescents in the healthcare field.

 

Responsibilities

Knowledge, Skills and Abilities:

  •  Possess and maintain a valid driver’s license.
  •  Ability to pass a Criminal Record History Clearance and a Child Abuse History Clearance.
  •  Ability to physically participate in the use of therapeutic holds and to be certified annually to demonstrate competence.
  •  Excellent interpersonal skills with people from differing backgrounds and cultures.
  •  Ability to be flexible in meeting scheduling needs.
  •  Able to handle details of a highly confidential and critical nature and function efficiently and effectively in a fast-paced professional environment while providing a strong attention to detail and achieving results.
  •  Able to work independently, proactively, and resourcefully with little or no supervision. Ability to independently manage multiple tasks and projects with competing priorities and deadlines.
  •  Possess knowledge of the CQI (continuous quality improvement) process and the
  • ability to apply concepts to varied activities.
  •  Excellent training, presentation and leadership skills.
  •  Proposal writing and analytical reasoning, ability to interpret and evaluate complex
  • information, while identifying patterns and essential issues.
  •  Team development and facilitation techniques to help teams achieve their highest potential.
  •  Advanced computer skills, including use of Microsoft Office Suite.

 

Essential Expectations:

  •  Has knowledge and understanding of CFG’s mission and values.
  •  Follow and abide by all established program and agency protocols, policies and procedures.
  •  Ability to maintain confidentiality and appropriate boundaries with staff and residents.
  •  Attend and participate in all staff meetings, team meetings and processes for communication concerning residents and the program.
  •  Attend and participate in all required trainings, both upon hire and annually.
  •  Achieve and maintain First Aid and CPR certification.
  •  Maintain a collaborative relationship with the team and other internal and external stakeholders. Provide help to other team members as needed.
  •  Participate in creating an overall positive community atmosphere with other staff and residents.
  •  Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
  •  Provide the team with thorough, timely, legible, accurate, objective information through documentation.
  •  Contribute to ensuring the facility is safe, clean and secure for all residents and staff.
  •  Participate in quality improvement activities.
  •  Demonstrate a willingness and ability to accept direction and supervision.
  •  Participates in continuous supervision by administrative staff.
  •  Dress professionally and appropriately as outlined in the Dress Code Policy.
  •  Notify the Abuse Hotline (1-877-NJ ABUSE) whenever there is reasonable cause to believe that a child has been or is being abused or neglected by staff members, children, or any other person as required by the New Jersey Child Abuse and Neglect Law.
  •  Possess the personal characteristics and experience to collaborate with and provide appropriate care to residents, gain their respect, guide their development, and participate in their overall treatment program.
  •  Ability to provide services in a culturally and linguistically competent manner.
  •  Possess the temperament to work with and care for children, youth, adults or families with special needs, as appropriate.
  •  Support constructive resident-family visitation and resident involvement in community activities.

 

Specific Job Functions:

  •  Oversee and monitor the development and implementation of the quality management improvement program, in collaboration with the Executive Director, Program Directors and other staff.
  •  Develop and edit quality management policies and procedures.
  •  Work with Executive Director, Program Directors and others to develop performance
  • improvement targets for quality, service, and efficiency.
  •  Implement systems to ensure that services conform to regulatory requirements,
  • contractual obligations and CFG policies.
  •  Design and conduct surveys to assess the achievements of CFG and satisfaction with the services provide
  •  
  •  Collect information systematically; perform statistical analysis and data analysis for reporting and communicating results, feedback and recommendations to the programs and stakeholders.
  •  Assure that improvement activities are documented and reported within the organization and externally as appropriate.
  •  Engage staff and stakeholders in continuous quality improvement.
  •  Perform quality control audits as necessary.
  •  Prepare reports and provide feedback to staff in an educational manner.
  •  Assess quality improvement training needs; plans and implement training for staff as necessary.
  •  Conduct meetings, trainings and information sessions with staff and stakeholders as necessary to promote the quality management program.

Training Requirements Specific to this Position:

  •  Handle with Care Annually
  •  All Training Academy Classes and ongoing training as developed

 

Other Duties:

 As assigned

 

I have read the above job description and agree to perform the responsibilities as described above. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel as classified.

_______________________________ _____________________

Employee Signature Date

_______________________________

Printed Name OOL: N/A

COA: PQI 2.05, RTX 22.01

Qualifications

Qualifications:

Education and Experience:

  • 18 years of age
  •  A bachelor’s degree from an accredited college or university in social work, psychology, health sciences, business, healthcare administration, health information management or a related field. Master's degree is preferred.
  •  Three years of work experience with children and/or adolescents in the healthcare field.

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