• Access Center Representative

    Job Locations US-NJ-Marlton
    Posted Date 12 months ago(11/7/2017 11:42 AM)
    Job ID
    2017-1485
    # of Openings
    0
  • Overview

    Access Center Representative
    (Call Center Representative)
    InSight Telepsychiatry

    InSight is looking for organized, customer-service driven individuals to join its Access Center team. This fast-paced job requires excellent communication and problem solving skills. No day will ever be the same! Access Center Representatives connect with individuals from all over the country to ensure timely delivery of psychiatric assessments, crisis intervention and stabilization services. Access Center Representatives work hard to make sure people get the care they need quickly and appropriately.

    About the Access Center
    More than a call center, InSight’s 24/7/365 Access Center is the central point of contact for organizations, individuals and providers accessing behavioral health services nationwide. The Access Center serves as the nucleolus for InSight’s on-demand service division and work to ensure that telepsychiatry encounters are conducted effectively and efficiently. Access Center representatives also work to triage calls, streamline requests and offer excellent customer service for several other divisions within InSight Telepsychiatry and the CFG Health Network.

    About InSight Telepsychiatry
    InSight is the leading national telepsychiatry organization with a mission to transform access to behavioral health care through innovative applications of technology. InSight has over 17 years of experience with telepsychiatry and serves over 200 organizations across 26 states with its on-demand, scheduled and Inpathy divisions. InSight’s sister company, the CFG Health Network is a wide-ranging behavioral health organization with its headquarters in Marlton, New Jersey.

     

    Responsibilities

    Job Functions Include
    • Handle a high volume of calls from community members and behavioral health organizations requesting assistance with accessing behavioral health services
    • Prioritize cases based on shifting needs and resources
    • Work with on-call providers including physicians to help triage requests, organize their workload, send and secure documentation and communicate with organizations
    • Document all requests and encounters into a database
    • Manage resources, systems and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators
    • Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed
    • Other duties as assigned

    Qualifications

    Requirements
    • 1-2 years of recent customer service experience
    • 1-2 years previous call center experience
    • Excellent time management and organization skills
    • Excellent verbal and written communication skills
    • Strong computer skills
    • Familiarity with computer systems such as Outlook, Adobe and Microsoft products
    • Familiarity with contact center systems or customer relationship databases
    • Knowledge of medical and/or psychiatric terminology preferred
    • Bachelor’s degree preferred
    o Will consider applicable experience in lieu of a degree


    Logistics and Additional Expectations
    • Full time overnight Shift available
    • Ability to multi-task while handling between 50-100+ calls during an 8hr shift
    • Ability to work with dual monitors in multiple systems
    • Ability to sit for an extended period of time
    • Attendance at quarterly staff meetings (3 out of 4 meetings must be attended)
    • Expected attendance during inclement weather
    • Holiday coverage
    • Position based in Marlton New Jersey

     

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